So we have finally gotten Kairi's first implant surgery date. May 28, 2008 is the official date as of now. We will be constantly contacting the scheduler to try and get an earlier appointment.
So in our opinion, this whole process has been taking far too long. Longer than necessary. Obviously we understand that we need to go to X number of appointments, that is perfectly fine. The problem is that the response time is far too slow. We are always on top of all of our appointments, but the staff that are responsible for scheduling these appointments seem to treat it like they have better and more important things to do. We make multiple calls to try and schedule appointments, which are usually met by the voicemail machine. And when we are finally called back by the scheduler, it can be a week to 2 weeks since we first started calling. And then the appointments are weeks or months out. Initially we had planned to have had the first surgery done in February. We didn't get our first appointment until the end of February. Not sure if this is just our experience with Kaiser or if this is common practice throughout the country. We just get the feeling that the staff doesn't really care.
End of rant.
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2 comments:
That is very frustrating. I would consider writing a formal letter to the director of the hospital.
For us, dirty pool players that we are....we ALWAYS bring goodies...whether it be cookies, or a plate of brownies, or a dozen of my favorite candles (tea light version) these places see hundreds of children, and the folks working there did not intend to make you feel as though your child was less important...really,...they just get so overwhelmed with the sheer number of families they serve...so I try and make my child memorable...maybe one visit it is a new photo...( to Sarah, love Ali) or perhaps it is a coloring picture Ali did...just small things can grease the wheels for your child...works for us !
Denice Solgat
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